Terms of Service

1. Introduction and Scope

These Terms of Service ("Terms") govern your use of the website gastrogallery.com (the "Website") and any purchases made through it. The Website is operated by:

SimonHolst

CVR: DK35016074

Algade 61A, 2, 5500 Middelfart, Denmark

Email: info@gastrogallery.com

By accessing the Website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use our Website or services.

These Terms apply to all visitors, registered users, and customers of Gastro Gallery. We reserve the right to update these Terms at any time. Changes take effect upon publication on the Website. Continued use after publication constitutes acceptance of the revised Terms.

2. Eligibility

You must be at least 18 years of age to make a purchase on our Website. By placing an order, you confirm that you meet this age requirement and that the information you provide is accurate and complete.

3. Products and Product Information

Gastro Gallery sells food and kitchen-themed wall art, including posters and framed prints. All products are produced on demand by our production partner upon receipt of your order.

We make every reasonable effort to display product colours, dimensions, and details accurately on the Website. However, slight variations may occur due to differences in screen displays, printing processes, and materials. Such minor variations do not constitute a defect and are not grounds for a return or refund.

Product availability is subject to change without notice. In the event that a product or specific framing option becomes unavailable after you have placed an order, we will notify you promptly and offer you the choice of a modified order or a full refund (see Section 9).

4. Prices and Payment

4.1 Prices

All prices displayed on the Website are in the applicable currency and include VAT where applicable. Prices are subject to change without prior notice, but changes will not affect orders that have already been confirmed.

4.2 Customs and Import Duties

For orders shipped to destinations outside the European Union, additional customs duties, import taxes, or fees may apply. These charges are determined by the customs authorities in the destination country and are the sole responsibility of the customer. Gastro Gallery has no control over these charges and cannot predict their amount. We recommend contacting your local customs office for further information before placing an order.

4.3 Payment Methods

We accept the following payment methods, processed securely via Stripe:

• Credit and debit cards (Visa, Mastercard, American Express, and other major cards)
• Apple Pay
• Google Pay

4.4 Payment Timing

Payment is charged at the time of order placement. Your order will not be processed until payment has been successfully received.

5. Orders and Order Confirmation

When you place an order through our Website, you are making a binding offer to purchase the selected products. You will receive an automated order confirmation by email. This confirmation acknowledges receipt of your order.

A binding purchase agreement is formed when we confirm that your order has been dispatched or when production has commenced, whichever occurs first.

We reserve the right to decline or cancel any order at our discretion, including but not limited to cases of suspected fraud, pricing errors, or product unavailability. If we cancel your order, you will be notified and refunded in full without delay.

6. Gift Cards and Promotional Codes

Gastro Gallery may offer gift cards and promotional codes from time to time. The following conditions apply:

• Gift cards and promotional codes are non-transferable and may not be exchanged for cash.
• Only one promotional code may be applied per order, unless otherwise stated.
• Gift cards are valid for the period stated at the time of purchase. If no period is stated, gift cards are valid for 3 years from the date of issue, in accordance with Danish law.
• We reserve the right to cancel or refuse any promotional code or gift card that we reasonably believe has been used in breach of these Terms or obtained fraudulently.

7. Shipping and Delivery

7.1 Delivery Times

All products are produced on demand. Estimated delivery times from order confirmation are:

• European Union: 1–3 working days
• Rest of world (including USA): 2–4 working days

These are estimates only. Actual delivery times may vary due to production schedules, carrier capacity, customs processing, or circumstances beyond our control. Delivery times do not include weekends or public holidays.

7.2 Shipping Provider

Orders are dispatched by our fulfilment partner Poster & Frame. Deliveries within Denmark are carried by GLS and international deliveries by FedEx; orders to the United States are printed and shipped domestically. You will receive a tracking number by email once your order has been dispatched.

7.3 Risk of Loss

Gastro Gallery bears the risk of loss or damage to products during transit from our production facility to the delivery address you provided. Risk passes to you upon delivery.

If your order arrives damaged, you must document the damage thoroughly with photographs of:

• The outer packaging and any visible damage to it
• The shipping label
• The product inside the packaging, showing the specific damage

Please send this documentation to info@gastrogallery.com as soon as possible, and no later than 7 days after delivery. Failure to provide adequate photographic documentation may result in the claim being denied. Upon receipt of sufficient documentation, we will offer you a replacement or a full refund at your choice.

8. Right of Withdrawal

8.1 Withdrawal Period

We offer a 30-day right of withdrawal from the date you receive your order. This exceeds the statutory 14-day withdrawal period under EU consumer protection law.

To exercise your right of withdrawal, you must notify us in writing (by email to info@gastrogallery.com) within the 30-day period with a clear statement of your decision to withdraw. You may use the standard EU withdrawal form, but it is not mandatory.

8.2 Conditions for Return

To be eligible for a return, the product must be:

• In its original condition, unused, and undamaged
• In its original packaging where possible

You must return the product within 14 days of notifying us of your withdrawal.

8.3 Return Shipping Costs

The customer is responsible for the cost of return shipping. We recommend using a tracked shipping service, as we cannot be held responsible for items that are lost or damaged in return transit.

8.4 Damage During Return Shipping

Products returned to us are your responsibility until they reach our facility. If a product is received in a damaged condition as a result of inadequate packaging or handling during return shipping, we reserve the right to deduct the cost of the damage from your refund. We will provide you with photographic documentation of any such damage before processing the adjusted refund.

8.5 Refunds and Exchanges

Upon receiving and inspecting the returned product, we will notify you of the outcome. If approved:

• Refund: The purchase price (minus any deductions for damage, if applicable) will be refunded to your original payment method within 14 days.
• Exchange: If you prefer an exchange, we will produce and ship the replacement product at no additional charge (subject to availability). If the replacement product is of a higher value, you will be asked to pay the difference.

Original shipping costs are refunded only if the return is due to a defect or an error on our part.

9. Order Cancellation by Gastro Gallery

As our products are produced on demand, we may occasionally be unable to fulfil an order due to circumstances such as unavailability of a specific frame type or material. In such cases:

• We will notify you promptly by email.
• You will be offered the option to modify your order (e.g., selecting an alternative frame or size) or to receive a full refund.
• If you choose a refund, it will be processed to your original payment method without delay.
• If you choose to modify your order, the revised order will be confirmed before production begins.

10. Defective Products and Statutory Warranty

Under Danish and EU consumer protection law, you have the right to claim a remedy for defective products for up to 2 years from the date of delivery (the statutory warranty period). A product is considered defective if it does not conform to what was agreed at the time of purchase or does not meet reasonable expectations.

To make a warranty claim, please contact us at info@gastrogallery.com with:

• Your order number
• A description of the defect
• Photographic documentation of the defect

If the claim is valid, we will offer repair, replacement, a price reduction, or a refund in accordance with applicable law. We bear the cost of return shipping for valid warranty claims.

11. Intellectual Property

All content on the Website, including but not limited to designs, artwork, illustrations, photographs, text, logos, graphics, and the overall visual appearance of the Website, is the exclusive intellectual property of Gastro Gallery or its licensors and is protected by Danish and international copyright, trademark, and other intellectual property laws.

You may not, without our prior written consent:

• Reproduce, copy, distribute, or publicly display any content from the Website
• Use any content for commercial purposes
• Modify, create derivative works from, or reverse-engineer any content
• Remove or alter any copyright, trademark, or other proprietary notices

Purchasing a product from Gastro Gallery grants you a personal, non-commercial licence to display the physical product. It does not transfer any intellectual property rights to you.

Infringement: Any unauthorised commercial use of our intellectual property constitutes a breach of these Terms and applicable law. Gastro Gallery reserves the right to pursue legal action, including claims for damages and injunctive relief, against any party that infringes upon our intellectual property rights.

12. Ordering as a Guest

Gastro Gallery does not offer customer accounts. Every order is placed as a guest, and we never ask you to create a username or password.

Because there is no account to sign in to, you are responsible for:

• Providing an accurate email address and delivery address at checkout, as these are the only means we have of contacting you and delivering your order
• Keeping your order confirmation email, which contains the order number needed to track your delivery or make a claim
• Contacting us at info@gastrogallery.com if you do not receive a confirmation email, or if any detail on it is wrong

We reserve the right to refuse or cancel any order that we reasonably believe is fraudulent, is placed in breach of these Terms, or is made in a manner that may harm Gastro Gallery or our customers.

13. Limitation of Liability

To the fullest extent permitted by applicable law:

• Gastro Gallery shall not be liable for any indirect, incidental, consequential, or punitive damages arising from or related to your use of the Website or purchase of products.
• Our total liability for any claim arising from a purchase shall not exceed the amount you paid for the specific product(s) giving rise to the claim.
• We are not liable for delays, failures, or interruptions caused by events beyond our reasonable control (force majeure), including but not limited to natural disasters, pandemics, strikes, government actions, carrier disruptions, or supply chain interruptions.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

14. Website Use and Prohibited Conduct

You agree to use the Website only for its intended purposes. You must not:

• Use the Website in any way that violates applicable local, national, or international law
• Attempt to gain unauthorised access to any part of the Website, its servers, or any connected systems
• Use automated tools (bots, scrapers, crawlers) to access, monitor, or copy content from the Website without our written permission
• Introduce viruses, malware, or other harmful material
• Interfere with or disrupt the integrity or performance of the Website

We reserve the right to restrict or block access to the Website for any user who violates these provisions.

15. Complaints and Dispute Resolution

If you have a complaint about a product or our service, please contact us at info@gastrogallery.com. We will make every effort to resolve your complaint promptly and fairly.

If we are unable to reach a satisfactory resolution, you may file a complaint with:

Nævnenes Hus (Forbrugerklagenævnet)

Toldboden 2, 8800 Viborg, Denmark

Website: www.naevneneshus.dk

You may also use the European Commission's Online Dispute Resolution (ODR) platform for cross-border disputes:

https://ec.europa.eu/consumers/odr

16. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Denmark. Any disputes arising from or in connection with these Terms shall be subject to the jurisdiction of the Danish courts.

If you are a consumer residing in the European Union, you also enjoy the protection of any mandatory consumer protection provisions of the law in your country of residence, to the extent that such provisions offer a higher level of protection than Danish law.

17. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent court, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that achieves the original commercial intent as closely as possible.

18. Contact Information

For questions about these Terms, please contact us:

SimonHolst

Algade 61A, 2, 5500 Middelfart, Denmark

Email: info@gastrogallery.com

Contact person: Simon Holst

These Terms of Service were last updated on 14 July 2026.